OWL Systems Inc.

VOC(Voice Of Customer) refers to various inquiries, complaints, and suggestions that customers respond to the company's service in business management activities.
The data that constitutes these VOCs are customer counseling memos and customer support bulletin boards that can be obtained through the customer support system of CRM, which is mainly used in call centers. It comprehensively includes data such as responses of customer products and services that can be obtained through various channels such as blogs, Twitter, and community sites recently.

Features

1. 1. It can reduce waste of resources by user-friendly User Interface.

   You do not have to waste internal resources with company-wide retraining and establishment due to eNomixVOC's process and user UI by experiencing VOC indirectly using the existing Spectra email counseling system.

2. 2. It can be easy to connect by supporting the latest VOC trends and functions.

   It is designed to be flexible in linkage with various systems that utilize the latest big data, such as machine learning and deep learning by applying machine learning and statistical techniques to the VOC of the CRM side and the existing FDS system.

3. 3. It is designed in a structure that makes it easy to mount a security solution and is optimized for security.

   It is a stable security package that can protect internal and external security vulnerabilities with the Personal Information Protection Act and domestic and international CC certification as Owl Systems security solution (DB encryption).

4. 4. It can minimize customization by providing optimized packages.

   It can be optimized for each module function by establishing a stable process through various customer references and converging customer needs in a minimum period with optimal labor force.

Reference